Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. If you need other help with your booking, please visit our general help page. Air New Zealand has apologised after some of its airpoints members have had their information stolen. How can I contact you? display: flex; If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. Discover the possibilities for yourself and be rewarded for the things you do every day. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Is the email and mobile verification process mandatory? To reset your password, submit your username or your email address below. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. You can also purchase a Star Alliance upgrade using AirpointsDollars. 2. You'll see your Airpoints number and profile name displayed on the top right of your browser window too. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . Please report it to us. The team are available 0900 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as possible. Learn more about suspicious emails and messages. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. font-size: 0.875rem; Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. A password manager stores all your passwords securely, so you do not need to remember them. Offers available to new , approved HSBC credit cardholders. then. Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. .content.header-bottom { Save time with Air New Zealand and earn Airpoints Dollars You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. Set your contact details, flight preferences and more. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. 0800 021 777. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. You will then be able to enter a new password. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. font-size: 140% You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. More about Koru. Getaway packages. The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? Convert your Star Alliance Points to AirpointsDollars with AirNewZealand, subject to your membership in the AirNewZealand Airpoints Programme. .content.header-bottom { The family name used for the original booking. To reset your password, submit your username or your email address below. It also generates unique and strong passwords for your use. Here are some suggestions to fix the problem. Please enter username to reset password Username Submit On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Inflight entertainment. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. Then login and set up your Watchlist to be notified when deals go live. Lending criteria, terms and conditions apply. Can I use AirpointsDollars to upgrade my booking? If you have forgotten your password, resetting it online is easy - click here to start our online password help service. Simply enter your Airpoints number when you book a flight or with one of our travel partners. Our lowest fares sell out quickly and may not be available on all flights or days. Can I purchase additional AirNewZealand lounge Guest Passes? Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. Your flight was no more than 30 days before you joined Airpoints if you've joined recently. The exact time varies and can be pretty random. You can unsubscribe at any time. } Can I transfer AirpointsDollars between frequent flyer programmes? Earn AirpointsDollars and Status Points with Westpac's range of credit cards. @media only screen and (max-width: 479px) { @media (min-width: 768px) { What happens to my AirpointsDollars if I move away from Australia? This should also be the same name that's on your current passport. text-align: center; Your Airpoints number if you have an Airpoints related enquiry. I can't remember my Airpoints number, how do I find it? Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. More about spending. You can make many changes to your flight details online: All you need is your six character booking reference. See information on how you can use your credit. To reset your password, enter your username and email address and click Send. How do I know how many Airpoints I'm earning? Download the Grabaseat mobile app through. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. You'll also discover a variety of accommodations for your family's needs including 1-, 2- and 3-bedroom apartments and townhouses. Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. I forgot the password for my Airpoints account, how do I reset it? For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. The Airpoints credit cards are issued by Kiwibank Limited . If you have forgotten your username, click here to request it to be emailed to you. } Air New Zealand Lounges. Can I use AirpointsDollars to upgrade my booking? Airpoints help. Watching your AirpointsDollars and Status Points add up is easy with your online account. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. With Shairpoints, New Zealand residents can pool Airpoints with up to four other Airpoints members to enjoy greater benefits. Air NZ Booking Assistance: 0800 737 000. Airpoints Dollar tiers and earn rates, as applicable, are subject to change. } If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. Tel: 1800 00 55 63. Try changing the travel date(s), number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination.. How many seats do you put on grabaseat each week? It's easy to change your personal information. Card Members who currently hold or who have previously held any other Card product offered by American Express International (NZ), Inc in the preceding 18 month period are ineligible for this offer. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. New Zealand domestic check-in. How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: Status Points add up to make you eligible for Silver, Gold or Elite tier status. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. Airpoints is AirNewZealand's loyalty programme. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. Air New Zealand - Login welcome Welcome to Air New Zealand Forgot your password? Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. .content.header-bottom .usp-content.slick-initialized { See the world with your Airpoints Dollars when you fly with Air New Zealand, the Star Alliance or one of our partner airlines. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination. I forgot my grabaseat password or user nameYou can reset these at any time. You must provide an email address to register for an online Airpoints account. Check your credit balance and find out how you can use your credit. Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. Benefits include lounge access, priority check-in and extra baggage allowance. Watching your Airpoints Dollars and Status Points add up is easy with your online account. We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . To change your account details, please see the FAQ below. Interest rates are valid at the time of publication and are subject to change. The Airpoints credit cards are issued by Kiwibank Limited . Anyone can join and membership is free. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. display: -webkit-box; This is a security feature to protect your account. } Find out what you canspend your AirpointsDollars on. Inflight Wi-Fi. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. AirNewZealand lounge passes are not available for purchase. border-bottom: 1px solid #e5e5e5; You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. .content.header-bottom .usp-content { 3. How do I complete the email and mobile verification process? How are prices calculated in the low fare finder? I can't find the low greenlight deals but the counter says they're still available. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Do update your password regularly. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. Here's a simple guide to get back on course and make the most of your rewards. } Update your password. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. These fares are only available online for one day only or until sold out. Update your password. Be spontaneous and act quickly, be flexible with travel dates, number of passengers or the destination. Try changing the travel date(s), number of passengers or even the destination. See the latest travel alerts and helpful FAQs. If you believe your credit card is compromised, contact your bank immediately. Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. Airpoints and AirpointsDollars are registered trademarks of AirNewZealand Limited. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Airpoints number, username, or email address. Loyalty programme product innovation and optimisation. If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. The price that is displayed was available the last time somebody searched for the city pair combination you entered. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. It's important that you keep your contact details up to date as we may have a hard time verifying your identity if we don't have a current contact details for you. You'll see how many AirpointsDollars you can earn when you spend with them. How to Sign in to Your Air New Zealand Airpoints Account The login page will require either an Airpoints number, username, or email, and a password to access your account. Online and mobile check-in. The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. .content .usp-content .price-currency { Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. Status Points add up to make you eligible for Silver, Gold or Elite tier status. } What should I do? Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. If you have any questions on a Getaway package in the first instance please email weekendersupport@airnz.co.nz. Please note: Online Services is not currently available for residents of Continential Europe. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. Seeterms and conditions. You can then set up your email preferences so you can start receiving grabaseat emails. It may take a little longer than usual to get back to you. .content.header-bottom { AirNewZealand will never ask you for your password on the phone or in an email. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. Tasman. However, you can earn and use AirNewZealand AirpointsDollars when you travel on any of the Star Alliance airlines or use AirpointsDollars to travel on our airline partners. Offer is limited to new applicants only. The name on your Airpoints or Koru account must always match the name on your current passport. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. text-align: center; I was in the middle of booking but the ticket sold why did this happen? align-items: center; You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. Sorry, these alerts are only for customers living in New Zealand. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. Airpoints Store Online | Shop Fashion, Beauty, Home & More | Air New Zealand Free delivery NZ wide Shop with Airpoints Flexipay 10,000+ Great rewards Featured Products Mt Difficulty Shop Mt Difficulty Pinot Noir Rose A141.30 Huski Shop Huski Beer Cooler A44.99 Champagne Laurent Perrier Shop Cuvee Rose NV Bamboo Jacket - Limited Edition A253.00 With so many ways to earn you'll be able to get your first reward in no time. Simply click on the "sign in" button on. Do update your password regularly. You can also complete a MEDA form, or find out more about flying with a medical condition. How can I find out when flights from my city are on sale? Can I exchange my AirpointsDollars for cash? Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. You can also sign in to the Air NZ app, which will . Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. Auckland, New Zealand. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. No, AirpointsDollars can only be earned, not purchased. width: 33.3333%; You can continue earning with our Airpoints partners during this time. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. Domestic. $70 spent = 1 Airpoints Dollar up to a cap of $60,000 3. If you have not setup your secret questions and answers previously, you will not be able to complete this process. No, AirpointsDollars may not be exchanged for cash. If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. When you join the Airpoints programme you will start at the basic membership level. To start, please enter your username. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Does this mean I will automatically get all other AirNewZealand email notifications? A password manager stores all your passwords securely, so you do not need to remember them. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. An Air New. Air New Zealand Login Screen. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. Do consider using a password manager to generate and store your passwords. , See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. } What should I do? Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. Sometimes email filters inadvertently put emails into the junk box. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. Just ask "What is my credit balance?" 0800 352 266. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. (AirNewZealand reference numbers end in "H".). Update your contact information. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. No, AirpointsDollars may not be exchanged for cash. See the Airpoints terms and conditionsfor full programme details. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. What to do if you travel under a different name Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Cuisine and wine. For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. Yes, if you purchase your fare on our New Zealand or Australian websites or from our contact centre (service fees apply). Fees, charges, terms, conditions and HSBC's lending criteria applies to all credit cards issued by HSBC. If you have forgotten your username, click here to request it to be emailed to you. Credit cannot be used to make purchases at the Airpoints Store. To change your account details, please see the FAQ below. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. You can also complete a MEDA form, or find out more about flying with a medical condition. $190 spent over $15,000 = 1 Airpoints Dollar 3. Additional phone numbers. And there's plenty of more ways he can help. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. It's easy to change your personal information. Learn more, including what happens if you are having issues entering the passcode. Can I use AirNewZealand credit at the Airpoints Store? Update: Some offers mentioned below are no longer available. Avisworld.com is a Car Rentals website . No. Calling from overseas: +64 (0)9 357 3000. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. If you fail to complete the email and mobile verification process, you may not be able to complete your transaction. TTY users phone 133 677 then ask for1800 132 476. Seats are strictly limited - see the online 'counter' for the number of seats left. And there's plenty of more ways he can help. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. In the air, you can earn AirpointsDollars on many AirNewZealand and Star Alliance flights. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. Elite and Gold members have the exclusive right to gift rewards to nominated people. Keep track of your Airpoints Dollar balance wherever you are. Once your password is compromised on one site it could be used on others. You will need your booking reference and the last name on the booking. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). If you've not registered yet, you can register for Airpoints online. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. When you earn AirpointsDollars, points or miles in one frequent flyer programme, they cannot be transferred to a different programme. Pro-tip: For the best Oscar experience, sign in to the website first. Your account will not be locked instantly, but you may not be able to complete transactions. No, AirpointsDollars can only be earned, not purchased. Don't share your credit card information with unknown online requests or websites.
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